Is there a membership fee to join?
No, there is not!
Is there a minimum or maximum for my standing order?
The minimum is £50 per month and there is no maximum!
Can you arrange regular cases for me without me having to choose the individual wines?
Yes. Let us know what your taste and budget is and we can regularly send you a different mixed case of wines that we think you’ll love.
Can I ask for personal recommendations?
Absolutely! Email firstname.lastname@example.org or call the office on 020 7352 4083 and your personal Vintner will help you work out the perfect wine to suit your needs.
Is it easy to change the amount of my subscription, or cancel it at any time?
Yes, you can contact us to amend your subscription details at any time.
Is there free delivery?
Yes. All orders over £100 qualify for free delivery anywhere in the UK, otherwise a £10 delivery charge applies.
Does my 10% discount apply to wines already discounted?
Yes it does. You receive a further 10% discount off the already-reduced price!
How can I check my Vault Club balance?
For any balance enquiries, simply contact us via email@example.com or by phone on 020 3757 5514. We will be happy to provide your balance and answer any questions.
What happens if I don’t have enough money in my Vault to cover my order?
You can still place your order. At checkout you can choose how much you want to pay using your Vault Club balance and choose to pay the rest with a credit or debit card.
How do The Vintner referral rewards work?
Simply let us know the name of your friend by emailing Lucy, and once they've set up their monthly standing order we will credit your account with £25 and drop you a line to let you know.